At SynergyOne, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve got you covered with our easy refund and returns policy.
1. Eligibility for Returns
Items can be returned within 30 days of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards or promotional items.
Products marked as “Final Sale.”
Used or opened cosmetics and skincare products (for hygiene reasons).
3. Return Process
Initiate a Return: Contact our customer support team at [Insert Contact Email] with your order details.
Ship the Item: Once your return is approved, you’ll receive instructions on where to send the product. Shipping costs for returns are the customer’s responsibility unless the item is defective or incorrect.
Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
4. Refund Policy
Approved refunds will be issued to your original payment method.
Please allow 7-10 business days for the refund to be processed after the return is received and approved.
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
5. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost to you.
7. Contact Us
For questions or assistance with returns and refunds, please reach out to our customer support team:
Email: synergy.one1@proton.me
Phone: +2347078878653